Age Scotland Enterprises is calling on energy customers to take action to ensure they get the most from UK energy market reforms.
The Retail Market Review is being rolled out by Ofgem, the industry regulator, and seeks to improve Britain’s energy market for the benefit of all consumers.
However new research has revealed that 40% of people aged over 60 don’t realise that responsibility falls on the consumer to take action when the new tariffs come into effect.
Energy customers could be placed on a standard tariff that may not be the product best suited to their needs, nor the cheapest, unless they proactively contact their supplier to discuss their options.
The survey also found that more than half (57%) of over-60s remain unsure whether the Retail Market Review will help their understanding of the energy market, and fewer than 1% (0.6 per cent) feel that the changes will bring greater trust in providers.
Logan Steele, General Manager, Age Scotland Enterprises, said: “The Retail Market Review is a huge change to the energy sector and in the longer term will be good for customers by simplifying energy tariffs.
“But there is evidently more work to be done to ensure older consumers are made aware of the changes that lie ahead. There are currently 14.5 million people aged 60 and over in the UK, more than 62%of whom have never changed their energy provider. It is consumers like this that we need to make sure are aware of the imminent changes.
“It is hugely important that those who are unsure of whether their energy tariff will change, or are concerned at what has happened to their tariff, should contact their energy supplier to ensure that they are on the best tariff for them.”
Age Scotland Enterprises and its energy product provider E.ON are communicating with their customers to tell them about these changes regarding Age UK Energy tariffs and the importance of proactively checking with their energy provider to ensure that they are on the best deal.
Age Scotland Enterprises Limited is a trading company of Age UK and Age Scotland and donates any profits to that registered charity.