Almost HALF of all SSE and Scottish Power customers are dis-satisfied with their energy services

Almost half of all SSE and Scottish Power customers are unsatisfied with the services and/or prices – or both – they receive from these two Big Six gas and electricity providers.

Both these companies failed to make the Top 20 in a survey by Which? – the consumer body – which quizzed nearly 9,000 people about 31 suppliers in the UK.

This year, medium-sized supplier Utility Warehouse topped the Which? rankings, with a 79% customer satisfaction rating.

Big Six firm Npower finished in last place – again.

Just one energy company earned the prestigious Which? Recommended Provider Award –  small newcomer energy firm, Octopus Energy.

Which? asked 8,761 energy customers to rate their energy suppliers’ customer service (both online and over the phone), how they deal with complaints, their value for money, the accuracy and clarity of bills and whether they feel the energy company helps understand and reduce their energy use.

None of the ‘Big Six’ British energy providers made it into the Which? Top 20 – with Perth-based utility SSE ranking a lowly 24th (out of 31) with an overall customer satisfaction rating of (just) 54%:

This means that almost half of SSE’s customers are not satisfied with their service.

Glasgow-based Scottish Power fared even worse, ranked at 26th place, with an overall customer satisfaction rating of 52%.

And with a customer satisfaction level of 47%, Borders-based Spark Energy (which provides gas and electricity only to landlords of rented properties) was second-last in 30th place, just above N-Power in bottom-place on 45%.

23 Jan 2018

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