Citizens Advice Scotland (CAS) has published research which found that 12% of Scottish consumers have rated their energy bills as unaffordable.
Market Pulse – Energy Consumer Tracker Survey 2017,18,19, published on 12 February, also found there has been a decrease in people using electricity to heat their homes and an increase in people using gas.
It was also found that almost half of consumers could qualify for extra support through the Priority Service Register – but only a quarter of consumers are actually enrolled.
The number of Scottish respondents who use Big Six suppliers for their energy dropped between 2017 and 2019, from 75% to 67%. Of this group, British Gas has the largest proportion at 18%, followed by Scottish Power at 16% and SSE at 15%.