The award was announced on January 23 at a ceremony held at the Honourable Artillery Company in London. The energy firm vied for the award against a shortlist of nine large and small providers to win the prize, which included British Gas, E.ON, Scottish Power, Co-operative Energy and First Utility.
The Consumer Moneyfacts Awards showcase companies which provide not only good customer service, demonstrated by feedback from thousands of consumer surveys, but the best products on the market.
EDF Energy’s ‘Blue’ tariffs, which offer customers fixed energy prices and no exit fees, have seen more than two million customer accounts sign up to them since their launch in April 2012.
The shortlist for Energy Provider of the Year was selected by an independent research team, who examined the calibre of products offered by each supplier. The team looked at features such as price, tariff length, exit penalties, customer contact options and available payment methods. The weighting of these criteria were determined by consumers, and the results of the analysis made up 50% of the shortlisted companies’ final scores. The remaining 50% was gained purely from consumer surveys, with scores relating to their customer service experiences.
Jim Poole, EDF Energy’s Director of B2C, said:
“We’re incredibly proud to receive this award, as it reflects the views of those who matter to us most – our customers. At EDF Energy we strive to offer our customers competitive prices, innovative products and a positive customer service experience. We’ll continue listening to them to find out how we can improve further in future.”