Energy UK publishes new ‘customer-friendly’ election manifesto

 

Lawrence Slade, Chief Executive, Energy UK
Lawrence Slade, Chief Executive, Energy UK

Energy UK – the trade association for the UK’s retail gas and electricity suppliers (who include Scotland’s Big 2 and Britain’s Big-6) – has published its UK ‘energy manifesto’ for the British general election in May.

Its manifesto commits the association / its members to:

  • Listen to customers
  • Improve customer service, and
  • Help customers control energy use and spend

In return, it demands that the government should:

  • Provide long term policy certainty
  • Champion agreed policies, and
  • Work with all customers, regulators and industry

Lawrence Slade, Chief Executive, Energy UK, explained: “Energy plays a fundamental role in our everyday lives. Electricity and gas contribute to our economy by manufacturing, commerce and local businesses. Energy also keeps people and their households warm and connected.

Such a significant role means industry is key to our modern society. So, Energy UK’s manifesto is a set of principles that highlight the good work we already do, what we hope to accomplish and the change that is needed to serve our customers as best we can.

“The energy manifesto brings a new and refreshing change for the energy industry. We are committed to delivering for consumers and business alike, ensuring energy is affordable and available, in an environmentally sustainable manner.

“Customers are always at the heart of what we do – we want to improve our services and help them control the energy they need.  

“However, we cannot do this alone; we need the backing of Government by way of policies and regulations. “

 

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