Green utility chief calls for innovation and better customer-service ahead of Competition Authority report into UK energy market

Juliet Davenport
Juliet Davenport

The Competitions & Markets Authority will publish its initial findings from its investigation into the energy market next week (7 July).

But ahead of this report, Juliet Davenport, Chief Executive of Good Energy, the entirely-green independent provider, today calls for ‘fresh thinking’ from the CMA in terms of meeting customer needs on both prices and customer-service, as well as fostering innovation in supply and consumption.

Calling on the CMA act to shift the energy market from the ‘old fashioned approach of the big players’ to something more innovative and exciting, she said:

“Over 90% of householders are still supplied by the Big Six legacy energy companies who still treat energy just as a commodity while all the evidence suggests that customers want good customer service, with energy that doesn’t pollute the environment and affect our health, at a reasonable price. 

“We also want to see the CMA cut red-tape. There are over 10,500 pages of rules, regulations and industry codes we need to follow – most of which were created at the dawning of the energy market when big power stations and big companies dominated. 

“Little of it anticipated a world where decentralised technologies such as wind and solar would be producing 24% of UK electricity. 

“We want to see more people activity participating in the energy markets, from changing their usage patterns of energy through to generating their own power, and the way the market is set up at the moment just means those kind of innovations are impossible.”

“So I hope the CMA makes recommendations that allow for a future where innovating is a natural part of the energy market, and one which puts customers at its heart.”

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