More than 50,000 customers a month desert ‘Big McTwo’ Scottish utility giants

A total of more than 330,000 customers have deserted Scotland’s Big Two energy providers this year – so far – after they posted above-inflation price rises.

Scottish Power – which raised dual-fuel prices by 7.8% in March this year – has lost 100,000 customers in the first six months of 2017.

But the desertion rate was even higher for Perth-based utllity SSE.

It raised its dual-fuel prices by 6.9% in April – and yesterday confessed that it had lost around 230,000 customers in the 12 weeks to the end of June 2017.

Both utility behemoths cited ‘tough market’ conditions in general but did not provide any specific explanation for these losses.

Both companies are known to be facing stiff ongoing competition by lower-price gas and electricity offers from small independent providers.

21 July 2017

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