Scottish Power is to simplify the way customers can purchase gas and electricity with the launch of an app which displays a gauge to help them monitor their own consumption – just like the fuel gauge in your car.
The ‘PowerUp’ gauge allows customers to buy fuel in packages from one day, to a month, up to 180 days, upfront at a set price. Customers will track their usage via a new app, allowing them to easily understand their total spend in relation to what they use and how much they pay on a daily basis.
There will be no ‘standing charges’ for customers paying via PowerUp, so if no energy is used on a given day, no charges will be applied.
Neil Clitheroe, Global Retail Director said: “Energy bills can be complicated, with customer research showing that 6 in 10 people don’t fully understand how their bill is calculated. Kilowatt hours, therms and calorific values are not terms that are easy to understand. Energy bills have consistently been voted the most confusing bills that consumers receive.
“But filling up a car at the petrol station is different. When we top up, we don’t tend to think about the litres fuel in the tank – instead we think about the £50 that it has cost and how long it will last.
“Yet we all know that if we travel a bit further or faster than usual, that it will last a bit less than usual. Our fuel gauge then keeps us right in terms of when we next need to top up. Customers are far more engaged with efficiently managing their petrol consumption, and we think that will work for gas and electricity at home.”