Record number of people complain about Big Six energy companies

Belectricity billsy REBECCA SHEARER

The number of complaints about energy companies rose to an all-time high last month – with around 25 issues being raised every hour.

Figures show that the Ombudsman Association received 4, 124 complaints in June, with the vast majority about bills and problems with switching suppliers.

This number is the highest on record and shows that many are becoming increasingly unhappy with the country’s biggest energy firms.

In response to these results, Energy UK said: “The energy industry works hard to provide the best service for its customers but in an industry serving 27 million households sometimes things go wrong.

“However no one wants to see complaints rise and each complaint is taken very seriously with companies working hard and investing in resources and new systems to resolve issues as quickly as possible.”

“Most complaints are dealt with by the end of the next working day with no more than a phone call. The industry will be consulting stakeholders this summer about the complaints it cannot fix in 48 hours.”

“If any customer is concerned or has a problem with their energy supplier they should speak to the company first.”

 A spokesman for Citizens Advice Scotland commented: “It has to be a concern that so many people are dis-satisfied with their energy supplier. It’s clear that energy companies have a lot more to do to provide customers with the level of service they expect – particularly as bills continue to rise.

“However, the growth in the number of complaints also reflects a more confident customer, and that is to be welcomed.

“The CAB service also welcomes enquiries from people who have concerns about their energy supplier, and we offer free impartial advice on issues like billing, switching and how to save energy through our consumer helpline (03454 040 506).

“We encourage all consumers to continue to speak up about their complaints, and to assert their rights as customers”. 

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