Scottish Gas has announced plans to recruit around 80 new people in its contact centres in Edinburgh and Uddingston, in a move to further improve customer service.
Approximately 60 new positions will be recruited for at the company’s Granton contact centre in Edinburgh and up to 20 roles will also be created in Uddingston.
The new jobs are part of, British Gas’ investment in 300 new roles across the UK, and come in addition to the company’s recent recruitment of 300 customer service advisors in Scotland, England and Wales.
Kevin Roxburgh, Managing Director of Scottish Gas, explained:
“Our customer service team is vital to the success of our company, so we’re very pleased to be creating more new roles for advisors in our award-winning contact centres in Edinburgh and Uddingston.
“By ensuring we have the right people with the correct knowledge and expertise to help, we can make certain our customers get a quick response and resolution to their queries.
“These new jobs are critical to , helping our customers with everything from bills and boiler breakdowns, engineer visits and energy efficiency, so we’re looking for people dedicated to providing excellent service.”
British Gas is also creating roles at its Manchester, Stockport, Leeds Leicester and Oldbury contact centres.
As part of British Gas’ commitment to skills, all new employees will undertake a comprehensive training period where they will be given the knowledge and expertise to deliver an excellent customer experience. British Gas employs more than 28,000 people in the UK.