Spark Energy hires British Gas man as head of customer services

Shaun Burnett
Shaun Burnett

Spark Energy – which supplies gas and electricity to the lettings and social housing market throughout Britain – has appointed a new customer services director following the announcement of its management buy-out plans.

Shaun Burnett joins the Borders-based company from his previous post as senior marketing manager at British Gas.

Chris Gauld, Chief Executive, Spark Energy, said: “The latest quarter’s OFGEM stats again show us outperforming all of the Big Six and the average of the independents, resolving more customer queries in 24 hours than each of those benchmarks. We have much more to do and our digital platforms can deliver another step change.

“Both the industry and consumers need independent companies to compete with the big suppliers, we’ve invested heavily in customer experience, both in terms of frontline staff and technology. Shaun, with his unique customer focus and transformative approach, is the final piece in the jigsaw.”

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