SSE district-heating project in Glasgow joins new UK customer protection scheme

The district heating plant on the Wyndford estate, Maryhill, Glasgow
The district heating plant on the Wyndford estate, Maryhill, Glasgow

An SSE-built district heating scheme in Glasgow has become on the first in the UK to register with the new Heat Trust consumer protection scheme.

The Heat Trust will provide free independent complaint resolution and minimum customer service standards for the Wyndford Estate in the city’s Maryhill area

The project provides low-cost heating and hot water to more than 1,500 tenants and around 300 owners.

It was installed in 2011 and supplies heat and hot water from a gas-fired combined heat and power generator located on the estate, pumping hot water to each household via a network of highly insulated underground pipes. The new system removed the need for each property to have its own electric heating system and helped reduce carbon emissions.

Jody Pittaway, Heat Networks Manager for SSE Enterprise Utilities, said: “The launch of Heat Trust is a significant step towards customer protection for district heating customers and as a big supporter of the scheme, we are delighted that the Wyndford Estate in Glasgow has been registered.

“Going forward we will be working with Heat Trust to gain accreditation for our other schemes to enable all of our customers to benefit from the protection offered by the scheme. We are confident Heat Trust will become the standard for district heating customer protection.”

The Heat Trust sets standards in key areas including performance, reliability and customer service. The Energy Ombudsman will provide the independent complaints handling service to ensure fair treatment of customers.

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