Announced on 10 June, SSEN has partnered with Citizens Advice Scotland to launch a £140,000 energy advice service to reduce fuel poverty and assist vulnerable customers in the northern Scotland electricity distribution area.
The advice service will consist of four specialist energy advisors operating in Scottish Citizens Advice Bureaux (CABs). The selected CABs are located in Shetland, Western Isles, South West Aberdeenshire and East and Central Sutherland. The advisors will be able to provide advice including:
- energy efficiency advice
- referrals to the Warm Home Discount scheme
- supplier switching advice
- referrals to Home Energy Scotland for loans and grants, and
- referring customers to SSEN’s Priority Services Register.
SSEN Managing Director, Colin Nicol, said: “Addressing the issue of fuel poverty is something that will require continued collaboration and co-ordination, and, at SSEN, we are determined to play our part. I’m delighted to be able to launch this partnership and look forward to working closely with Citizens Advice Scotland to ensure the most vulnerable receive effective and impartial energy advice”.