Age Scotland warns that over-60s may over-pay for energy

Age Scotland





Age Scotland Enterprises is calling on energy customers to take action to ensure they get the most from UK energy market reforms. 

The Retail Market Review is being rolled out by Ofgem, the industry regulator, and seeks to improve Britain’s energy market for the benefit of all consumers.

However new research has revealed that 40% of people aged over 60 don’t realise that responsibility falls on the consumer to take action when the new tariffs come into effect.

Energy customers could be placed on a standard tariff that may not be the product best suited to their needs, nor the cheapest, unless they proactively contact their supplier to discuss their options. 

The survey also found that more than half (57%) of over-60s remain unsure whether the Retail Market Review will help their understanding of the energy market, and fewer than 1% (0.6 per cent) feel that the changes will bring greater trust in providers.

Logan Steele, General Manager, Age Scotland Enterprises, said: “The Retail Market Review is a huge change to the energy sector and in the longer term will be good for customers by simplifying energy tariffs.

“But there is evidently more work to be done to ensure older consumers are made aware of the changes that lie ahead. There are currently 14.5 million people aged 60 and over in the UK, more than 62%of whom have never changed their energy provider. It is consumers like this that we need to make sure are aware of the imminent changes.

 “It is hugely important that those who are unsure of whether their energy tariff will change, or are concerned at what has happened to their tariff, should contact their energy supplier to ensure that they are on the best tariff for them.”

Age Scotland Enterprises and its energy product provider E.ON are communicating with their customers to tell them about these changes regarding Age UK Energy tariffs and the importance of proactively checking with their energy provider to ensure that they are on the best deal.

Age Scotland Enterprises Limited is a trading company of Age UK and Age Scotland and donates any profits to that registered charity.


Pixie Energy

Pixie logo Pixie Energy is an incubator and a facilitator of strategic research and project work, focusing on energy regulation, policy and markets at the local and national level. Find out more about Pixie Energy here.

Local Energy Matters: Scotland

Local Energy Matters: Scotland is a free-to-download brochure with a focus on energy tariffs in the two Scottish electricity distribution regions, as well news on local energy and low-carbon schemes.

Previous editions can be download here.

Scottish energy market overview

You can read an overview of the Scottish energy market here.

Scottish Government energy feed