Satisfaction gap exposed between electricity and gas across Scotland

A report commissioned by Citizens Advice Scotland regarding consumer attitudes to energy networks in Scotland has found that 55% of households off the gas grid are satisfied with their heating systems, in comparison with 84% of households that have a mains gas connection. Published on Monday 14 October, the study also found that 85% of households with mains gas central heating are fairly or extremely satisfied with their heating system, compared to 42% for those with electric storage heating, a ‘satisfaction gap’ of 43%. “The electrification of heat is being proposed by many as a key step in the move away from using dirtier fossil fuels to keep our homes warm,” commented Citizens Advice Scotland Fair Markets spokesperson Dr Jamie Stewart.

Citizens Advice Scotland

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