Scottish Power refuses to join Big Six utilities’ direct debit refunds to customers


Scottish Power logoEnergy customers who are in credit will now get automatic refund direct debits from four of the ‘Big Six’ utility companies.

While EON were already doing this, negotiations chaired by Energy Minister Greg Barker have resulted in EDF, British Gas and SSE plus First Utility now following suit and passing consumers money back to them.

DECC has been in discussions with energy companies to provide customers with an automatic refund if they have a credit balance over a minimum threshold (varying between 1p and £10) at annual review point. Alternatively, the money can be rolled over to take off the next bill if the customer prefers.

The following energy companies will provide an automatic refund to customers with the following with a credit balance at annual review point:

  • EON – £5
  • British Gas – £5
  • EDF – £0
  • SSE – £5
  • First Utility – £10

Scottish Power  –  one of the UK Big Six utility companies – is not included in this list.

Greg Barker Minister, said: “This is important and welcome news for the 55% of energy customers who chose to pay by direct debit. The Coalition is committed to helping hardworking people reduce the cost of energy bills and this will ensure that customers are rightly returned the cash that is theirs without having to ask.

“There is still more to do but this builds on the Coalition reforms to the energy market, and to have five of the major energy companies agreeing to this new approach will go a long way towards rebuilding consumer trust.

“I hope other energy companies will adopt this approach very soon.”


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